“Understanding Your IT Needs”

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Support Packages

We all know how essential server/computer networks are to our business - and how stressful and expensive IT problems can be!

Listed below are our IT Support packages and we also understand that every business is different so the IT Support package we offer will be tailored to your business requirements.

Ultimate-IT Support

Systems audit, report and recommendations
Full network management
Telephone, remote and on-site support is included
Cover for PC’s, servers and network peripherals
A fixed cost to manage your entire network

Essential-IT Support

Systems audit, report and recommendations
Proactive server management
Telephone and remote support
Site visits are charged at a preferential hourly rate
Prepaid hours/days can be purchased in advance for on-site maintenance
Cover for PC’s, servers and network peripherals
Complements any existing agreements

Additional Services

Hardware and Software installations
Disaster Recovery
Firewall and Endpoint Security - (includes Anti-Virus management)
Telecoms - Hosted Voice PBX

These additional services are covered in their own sections but please feel free to ask about them or to add them to your existing support package.

PAYG-IT Support

Limited telephone support
Limited remote support
No proactive management of the network
Site visits, telephone and remote support are charged at a higher hourly rate
Prepaid hours/days can be purchased in advance for on-site maintenance
No cover for PC’s, servers and network peripherals


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